At Kroft, we are committed to delivering exceptional products and services to our customers. This Customer Policy outlines the rights and responsibilities of our customers, as well as our commitments to ensuring a smooth and satisfying experience. By engaging with our products or services, you agree to the terms of this Customer Policy.

1. Our Commitment to Customers

1.1 Product Quality
We strive to provide high-quality products that meet or exceed customer expectations. Our products are manufactured with strict adherence to quality control standards and industry best practices.

1.2 Transparent Information
We are committed to providing clear, accurate, and comprehensive information about our products, including ingredients, usage instructions, and safety guidelines.

1.3 Customer Support
Our customer support team is available to address inquiries, provide product assistance, and resolve issues promptly. You can reach us via:

• Email: [email protected]
• Phone: [+49] 711 497 1
• Address: Solitudeallee 12, 70439 Stuttgart, Germany

1.4 Timely Delivery
We aim to process and deliver orders within the specified timeframes. While delays caused by external factors may occur, we will communicate updates proactively.

1.5 Customer Privacy
Your personal information will be handled with the utmost care, in compliance with our [Privacy Policy], ensuring your data remains secure.

2. Customer Responsibilities

2.1 Accurate Information
Customers must provide accurate and up-to-date personal and payment information when placing an order or registering an account.

2.2 Product Usage
Customers are responsible for reading and following the usage instructions and safety guidelines provided with each product.

2.3 Respectful Communication
Customers are expected to engage respectfully with our team and avoid abusive or inappropriate behavior.

2.4 Returns and Refunds
Customers must adhere to our [Refund and Return Policy] regarding the conditions and procedures for returns, exchanges, or refunds.

3. Orders and Payments

3.1 Placing Orders
Orders can be placed online via our website. By placing an order, you confirm that the details provided are accurate and that you agree to these terms.

3.2 Payment Methods
We accept the following payment methods:

• Credit/Debit Cards
• Bank Transfers
• Other methods as specified at checkout

3.3 Order Confirmation
Once payment is successfully processed, you will receive an order confirmation email with the details of your purchase.

3.4 Cancellations
Orders may be canceled prior to shipping. For cancellation requests, please contact our customer support team promptly.

4. Shipping and Delivery

4.1 Shipping Partners
We work with trusted shipping providers to ensure your orders are delivered securely and on time.

4.2 Estimated Delivery Times
Delivery times are estimated based on your location and will be communicated during the checkout process. Please note that delays due to external factors (e.g., customs or weather) may occur.

4.3 Shipping Fees
Shipping fees will be calculated at checkout and are subject to the shipping method and destination.

4.4 Order Tracking
Customers will receive tracking information once their order has been shipped. This allows for real-time updates on delivery progress.

4.5 Lost or Damaged Goods
In the event of lost or damaged goods, please contact our support team within 7 days of delivery to initiate a resolution.

5. Returns, Refunds, and Exchanges

5.1 Eligibility for Returns
Products must be unused, unopened, and in their original packaging to qualify for a return.

5.2 Return Process
To initiate a return, contact customer support at [email protected] within 14 days of receiving the product. Detailed instructions will be provided.

5.3 Refunds
Refunds will be processed within 14 business days after the returned product has been inspected and approved.

5.4 Exchanges
Exchanges are subject to product availability. If the requested item is not available, a refund will be offered.

6. Feedback and Complaints

We value your feedback and strive to improve continuously. If you have any suggestions, complaints, or concerns, please reach out to us via our contact channels. All feedback will be reviewed, and actionable steps will be taken to address valid concerns.

7. Amendments to this Policy

We reserve the right to modify this Customer Policy at any time without prior notice. Updates will be published on this page, and continued use of our services constitutes your acceptance of the revised terms.

8. Contact Us

For further assistance or inquiries, please contact us:

• Email: [email protected]
• Phone: [+49] 711 497 1

Address: Solitudeallee 12, 70439 Stuttgart, Germany